Elhen Terms & Conditions

Please read the following Terms & Conditions carefully before using our website. These terms explain your rights and responsibilities when interacting with Elhen, and they apply to all visits and purchases made through this site.

A contract for the purchase of goods or services will only be formed once your order has been accepted by Elhen. Ownership of items passes to you once full payment has been received.

1. Definitions

• Customer – The business or individual placing an order with Elhen.
• Elhen / The Company – Refers to the seller, Elhen.
• Contract – The agreement to which these terms apply.
• Goods – The items or services being sold by Elhen.
• Website – The online platform found at www.elhen.co.uk (or equivalent).
• Checkout Stage – The final step in the online ordering process, where payment is completed.

2. Basis of Sale

2.1 Elhen supplies goods and services on a wholesale basis to small businesses customers and consumers.

2.2 These are the only terms that apply to your purchase from Elhen unless we’ve agreed otherwise in writing.

2.3 By placing an order and making payment at checkout, you agree to these Terms & Conditions in full.

2.4 Prices are subject to change at any time without prior notice.

2.5 All prices shown include UK VAT unless otherwise stated.

2.6 Delivery fees are added at checkout, based on the current rate.

2.7 If you send us any purchase terms of your own, they will not apply unless we have agreed to them in writing.

2.8 These terms apply to all purchases made through our website.

3. Payment & Credit Terms

3.1 Prices shown at checkout include VAT and, where applicable, any local duties.

3.2 Full payment is required at checkout unless you have an approved trade credit account with us.

3.3 A sales contract is formed once payment is received or when separate credit terms are agreed in writing.

3.4 For purchases outside the website, invoices may be sent before or after dispatch, as agreed.

3.5 Customers with a credit account must pay within 30 days of the invoice date.

3.6 Timely payment is essential. Late payment can result in delayed orders and interest charges.

3.7 If supplier costs increase due to factors beyond our control, we reserve the right to increase the order price accordingly.

3.8 Elhen is not responsible for any delays in delivery.

3.9 If payment is missed, we may suspend future deliveries and charge interest at 5% above the NatWest base rate (or the legal rate in force).

3.10 All payments must be made in GBP unless otherwise agreed. If you pay in a different currency, additional charges may apply due to exchange rate fluctuations.

3.11 Applications for trade credit must be submitted using our official form.

3.12 We may carry out checks before approving credit accounts.

3.13 No credit terms will apply unless confirmed in writing by Elhen.

3.14 Trade credit is typically granted for 30 days unless otherwise agreed.

3.15 These credit terms are not regulated consumer credit agreements.

 

 

 

4. Delivery

 

4.1 Delivery dates are estimates unless agreed otherwise.

4.2 Risk passes to you once goods are delivered to your address, carrier, or agent.

4.3 Any issues with delivery or damage must be reported within 24 hours.

4.4 Claims for transit damage must also be made within 24 hours.

4.5 Receiving the goods is considered acceptance of these terms.

4.6 We may send orders in multiple shipments. Delivery charges still apply in these cases, unless we decide otherwise.

4.7 Customers must ensure files are correctly uploaded when ordering. If files are missing, a credit may be applied, but we are not responsible for delays.

4.8 Return shipping costs are covered by the customer. We can provide a Royal Mail label or refund postage up to the original cost. We do not refund postage beyond that.

4.9 Refunds will not be issued if you select the wrong postage method. Postage discounts don’t apply to digital items.

5. Ownership & Risk

5.1 Goods remain the property of Elhen until fully paid for.

5.2 Once delivered, goods are your responsibility and should be insured accordingly.

5.3 Any insurance claims must pass to us if the goods have not been paid for in full.

5.4 If payment is missed, we may reclaim goods and your right to keep them will end.

6. Returns Policy

6.1 As a B2B wholesaler, we do not accept returns. Orders cannot be changed once placed.

6.2 We may, at our discretion, accept returns for credit, if items are returned within 14 days, unused, in original packaging, and in re-saleable condition.

6.3 Returns must be authorised in advance. Bespoke items are non-returnable unless otherwise agreed.

6.4 Customers should inspect their delivery upon arrival.

6.5 Any issues must be reported in writing within 24 hours of delivery.

6.6 pre-orders are also exempt from refunds as these items are pre-ordered in for you.

6.7 These terms do not affect your legal rights.

6.8 In rare circumstances where refunds are processed a 50p fee will apply to any order that is refunded for reasons such as errors or cancellations.

7. Errors & Omissions

7.1 While we do our best to ensure accuracy, we are not liable for mistakes in our website or marketing materials.

7.2 If a product is unsuitable, you may return it in line with our returns policy.

8. Product Issues

8.1 If goods are defective or unfit for purpose and this is confirmed by us, we may replace them or refund you, including return costs. We are not liable for any further loss.

8.2 Website images are a guide. Colours may vary based on screen settings.

8.3 Unless otherwise stated, listings are for blank products. Personalisation is not included unless specified.

8.4 Colours may look different depending on your monitor.

8.5 We cannot be responsible for errors during the use or application of custom products like UV-DTF or DTF prints. We provide guides and tutorials to support best results, which can be accessed via our website or Facebook group.

9. Force Majeure

9.1 We are not liable for delays caused by events outside our control (e.g., natural disasters, strikes, pandemics).

9.2 Courier delays or supply chain issues are not our responsibility. Resolution may take up to 7 working days.

9.3 If delays are excessive, we may cancel the order without liability.

10. Copyright

10.1 All images, text, and design on our website are protected and may not be copied or reused without written permission.

10.2 Any trademarks or intellectual property owned by others are acknowledged when used.

10.3 Our product photos and digital files may not be used for resale or wholesale purposes.

11. Disclaimer

11.1 We take great care with the content on our site, but we cannot guarantee its accuracy at all times.

11.2 Product availability may change if manufacturers update or remove items.

11.3 We are not responsible for any loss due to reliance on product availability unless we have confirmed it can be dispatched.

11.4 Information on our website is general and does not replace product-specific advice.

11.5 We are not responsible for loss resulting from use of our website information.

11.6 We may suspend or take down parts of the website without notice.

12. Changes to Terms

12.1 We reserve the right to update these Terms & Conditions at any time. Changes will take effect immediately upon being published on our website.

13. Governing Law

13.1 These terms are governed by English law. Any disputes will be handled in the courts of England and Wales.